Terms of Service

1. The Service

SaaS Wrangler is a license management platform built for Managed Service Providers (MSPs). It connects to third-party platforms (including Microsoft 365, Google Workspace, and PSA tools) to pull, track, and sync software license data on your behalf.

Access to the Service is by invitation only during the current early access period. We reserve the right to accept or decline any application for access at our sole discretion.

2. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use at support@saaswrangler.com.

You must provide accurate information when registering and keep it up to date. Accounts are for MSP organizations — you may not share access with parties outside your organization without our prior written consent.

3. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any regulations
• Attempt to gain unauthorized access to any system, network, or data
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use the Service to store or transmit malicious code
• Resell or sublicense the Service without our written permission
• Interfere with or disrupt the integrity or performance of the Service

4. Client Data and Integrations

The Service connects to third-party platforms using credentials and permissions you provide. You represent that you have the authority to grant these permissions on behalf of yourself and any client organizations whose data is processed through the Service.

You are solely responsible for ensuring your use of the Service complies with your agreements with your own clients and with any applicable data protection laws.

We process client license data strictly to provide the Service. We do not sell or share your client data with third parties except as described in our Privacy Policy.

5. Pricing and Payment

Pricing for the Service is agreed upon individually with each partner during the onboarding process. Your specific pricing, billing cycle, and payment terms are set out in a separate agreement or order form provided to you.

We reserve the right to change pricing with reasonable notice. Any changes will not affect your current agreed rate without your consent.

6. Intellectual Property

The Service, including all software, design, content, and documentation, is owned by SaaS Wrangler and protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Service.

You retain ownership of all data you bring into the Service. You grant us a limited license to process that data solely to provide and improve the Service.

7. White-Label Use

If you use the Service's white-label features to present the platform under your own brand to your clients, you are responsible for all representations made to those clients and for ensuring your use complies with these Terms.

8. Availability and Uptime

We strive to keep the Service available at all times but do not guarantee uninterrupted access. The Service may be unavailable due to maintenance, upgrades, or circumstances beyond our control. We are not liable for any losses resulting from downtime.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR THAT DATA WILL BE ACCURATE AT ALL TIMES.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAAS WRANGLER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE MONTHS PRECEDING THE CLAIM.

11. Termination

Either party may terminate access to the Service with reasonable written notice. We may suspend or terminate your access immediately if you violate these Terms or if we determine your use poses a risk to the Service or other users.

Upon termination, your right to access the Service ceases. We will retain your data for a reasonable period to allow you to export it, after which it may be deleted.

12. Governing Law

These Terms are governed by the laws of the United States. Any disputes will be resolved through good-faith negotiation first. If that fails, disputes will be subject to binding arbitration under the rules of the American Arbitration Association.

13. Changes to These Terms

We may update these Terms from time to time. We'll notify you of material changes via email or a notice in the Service. Continued use after changes take effect constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Reach us at support@saaswrangler.com.